Channels
Channels are the bridge between your AI agents and the real world. Configure phone numbers, SIP trunks, and routing rules to handle inbound and outbound calls.Overview
Each channel represents a phone number or SIP endpoint linked to an agent. When a call arrives on that number, the assigned agent picks up and begins the conversation.Phone Number Configuration
Assigning an Agent
- Navigate to Deploy > Channels
- Select a phone number from the list
- Choose the agent that should handle calls on this number
- Save the configuration
Supported Features
| Feature | Description |
|---|---|
| Inbound calls | Receive calls — the assigned agent answers automatically |
| Outbound calls | Place calls using this number as the caller ID |
| SIP trunking | Connect your existing telephony infrastructure via SIP |
| Number import | Bring your own phone number from another provider |
SIP Configuration
For enterprises with existing telephony setups, Callem Studio supports SIP trunk integration:- SIP URI: your Callem SIP endpoint for routing
- Authentication: credentials or IP-based allowlisting
- Codec support: G.711 (PCMU/PCMA), Opus
Contact support at contact@callem.ai for assistance with custom SIP configurations.
Multi-Number Setup
You can assign the same agent to multiple numbers, or different agents to different numbers. This allows scenarios like:- Language routing: French number → French agent, English number → English agent
- Department routing: Sales number → Sales agent, Support number → Support agent
- Geographic routing: different numbers for different regions, all handled by specialized agents
Best Practices
Test before going live
Test before going live
Always call your configured number from a personal phone to verify the agent responds correctly before publishing the number publicly.
Monitor call quality
Monitor call quality
After deployment, check the Monitor > Calls section regularly for dropped calls, poor transcription, or unexpected agent behavior.